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Customer care
Shipping & Delivery
We ship from the USA and the UK to customers all over the world.
- FreeUS shipping on orders over $35
- 24 hoursmost orders ship within a day
- 2 to 7business days by UPS Ground Saver, with faster UPS options
- 180 daysmoney-back guarantee
Delivery in the USA
US orders ship by UPS from our fulfillment center in Michigan, so there are no customs delays.
| Service | Delivery time | Cost |
|---|---|---|
| Standard (UPS Ground Saver) | 2 to 7 business days | $5.95, free on orders over $35* |
| UPS Ground | 1 to 5 business days | $6.95 |
| UPS 2nd Day Air | 2 business days | $12.95 |
| UPS Next Day Air Saver | Next business day | $27.95 |
- Most orders ship the same or next working day.
- *Trade accounts (practitioners and stores) get free shipping on orders over $150. Free shipping doesn't apply to bulk herbs, which are charged shipping at cost for that part of the order.
- UPS 2nd Day Air and Next Day Air Saver are for parcels up to 3 lb. Hawaii, Alaska, Puerto Rico, US territories, military (APO, FPO, DPO) and PO Box addresses get Standard only, sent by USPS Priority Mail at the same price: usually 2 to 5 business days (military post can take longer).
To see the exact price for your order, add items to your cart and go to the shipping step.
International delivery
We ship regularly to most countries and handle the customs paperwork for you, so there's less chance of delay.
- Economy mail usually takes 2 to 6 weeks, depending on your country's postal and customs services.
- We ship promptly. Most delays happen at customs in the destination country.
- Prices depend on the size of your order. Add items to your cart and go to the shipping step for an exact quote.
Shipping to Brazil
Economy: 25 to 30 working days, from $7. USPS Priority: 14 to 16 working days, from $37. USPS Express: about 10 days, from $64.
In the UK or Europe? Our UK store ships from the UK. See UK delivery.
Parcel delayed or missing?
Please contact us with your order number. If a parcel is stuck or lost, we open a claim with the carrier. If an international parcel can't clear customs, it comes back to us. We refund undelivered orders once the parcel is back with us or the claim is settled.
Returns
Every Raintree product bought from Raintree.com comes with our 180-day money-back guarantee.
- Unopened products: return within 180 days of delivery for a refund.
- Opened products: one item of each product, the first time you order it.
- Damaged, faulty or wrong item: we put it right and pay the return postage.
Questions about your delivery?
Contact usCompany mailing address (not for returns): Raintree, 1344 Disc Dr. Ste 5023, Sparks, NV 89436, USA.