Customer care

Returns & Refunds

Every Raintree product bought from Raintree.com comes with our 180-day money-back guarantee. Here is how returns and refunds work.

180 daysto return, from the day your order is delivered
Unopenedrefunded, every time
Openedone item of each product refunded, on your first order of it
Our mistake?we pay return postage and refund your shipping

Our 180-day money-back guarantee

We want you to be happy with every Raintree product you buy from Raintree.com. If you aren't, you can return it within 180 days of delivery.

Unopened products

Return any unopened product within 180 days of delivery and we'll refund the price you paid for it.

Opened products

Tried a product and it isn't right for you? We'll refund one opened item of that product, the first time you order it. Send it back with any capsules or liquid left in it.

Example: you order three bottles of Raintree Graviola capsules, open one and decide it isn't for you. Send back all three and we refund all three: the opened bottle under this guarantee and the two unopened bottles as a normal return.

Ordering the same product again

The opened-item refund is for the first order of each product. On later orders of the same product, opened items can't be refunded, but unopened items can still be returned within 180 days. If anything is our fault, we'll always put it right (see below).

Herbs affect everyone differently, so we can't promise a particular result. Our guarantee is how we stand behind the quality of our products.

Damaged, faulty or wrong item

If your order arrives damaged, a product is faulty, or we sent the wrong item or missed something, please tell us within 30 days of delivery. Send your order number and a photo, and we'll send a replacement or a refund. This applies to every order, including repeat orders.

We pay the return postage, or we may not need the item back at all.
When it's our mistake, we also refund the shipping you paid.
If the product is out of stock, we'll refund you instead.

How to return an item

Contact us firstUse our contact form. Tell us your order number, which products you're returning, whether they're opened or unopened, and why.
We confirm your returnWe'll reply with the go-ahead. Your order number is your return reference (RMA).
Send it backPut your name, address and order number inside the parcel. Use a trackable service and keep your proof of postage. Return postage is paid by you, unless the problem is our mistake.
Get your refundOnce your return arrives and we've checked it, we refund the original payment method. Refunds usually show in your account within 5 to 7 business days.

Return address

Raintree Returns, RMA: your order number
ETAIL LIMITED
Unit D, Bretfield Court
Dewsbury
WF12 9BG
United Kingdom

Please don't send returns to our company mailing address in Sparks, Nevada. It can't accept parcels.

What we refund

The product price you paid, after any discount, to your original payment method.
Original shipping is not refunded, unless the return is because of our mistake.
Return postage is paid by you, unless the return is because of our mistake.
No restocking fee.

Your legal rights in the UK

Our guarantee is in addition to your legal rights. It doesn't affect them.

14 days to change your mind

You can cancel an online order for any reason within 14 days of delivery. Tell us within that time, then send the items back within 14 days of telling us. We refund within 14 days of receiving them (or your proof of postage), including the standard delivery charge you paid. Return postage is paid by you.

If a product comes sealed for health and hygiene reasons, this 14-day right ends once you break the seal. Our 180-day guarantee still covers one opened item of each product, the first time you order it.

Faulty goods

Your rights under the Consumer Rights Act 2015 for goods that are faulty, not as described or not fit for purpose always apply.

What the guarantee doesn't cover

Wholesale and practitioner (trade) orders. Please contact us about trade returns.
Sale and clearance items are not covered by the 180-day guarantee. Your 14-day right to cancel and your rights for faulty goods still apply.
Products bought from another shop or seller. Please return those to the place you bought them.
Returns sent more than 180 days after delivery.

Questions

Do I need to contact you before sending a return?

Yes, please. It lets us match the parcel to your order and refund you faster.

Can I return an opened bottle?

Yes, one opened item of each product, the first time you order it. Unopened items can always be returned within 180 days.

I ordered the same product again. Is the second order covered?

Unopened items from it can be returned within 180 days. Opened items from a repeat order can't be refunded, unless something was our mistake.

How long does a refund take?

We refund once your return arrives and we've checked it. It usually shows in your account within 5 to 7 business days.

Who pays for return postage?

You do, unless the item arrived damaged, was faulty or we sent the wrong thing. Then we cover it.

Can I exchange a product instead?

Yes. Tell us what you'd like instead when you contact us and we'll arrange it.

Need help with a return?

Looking for delivery times? See Shipping & Delivery.