Questions and answers

From the UK (Dewsbury, West Yorkshire). Orders placed on this store ship the same or next working day. Ordering for the USA? Our US store (raintree.com, prices in dollars) ships from the USA: use the store switcher on our site.

We ship the same or next working day. After that, delivery on this store is usually 2 to 5 working days; Priority is about £6 and takes 1 to 2 working days. For other countries, times and prices vary by destination and service, so we do not quote fixed figures: add the items to your basket and the options for your address show there, before you enter any payment details.

Free on orders over £35 on this store. Trade accounts get free shipping over £100. Below that, add the items to your basket and open it: every shipping option and its price is shown there, before you enter any details. Full details on the Shipping & Delivery page.

Economy international parcels are handed to your national postal service once they leave the country of dispatch, and the tracking page then shows a second number for that service. Give that second number to your local post office, not the first one. Most delays happen at customs in the destination country. If your parcel is well past the time quoted at checkout, write to us with your order number and we will chase it.

Possibly, if your order crosses a border. Charges are set by your country and collected by the carrier or postal service on delivery; they are not included in our prices. Orders delivered within the country the store ships from are not affected.

If it has not shipped, yes. Write to us straight away with the order number. Orders usually ship within hours, so the sooner the better.

Unopened items are refunded within 180 days of delivery. If you opened a product and it is not for you, we refund one opened bottle per product on your first order of that product. Damaged, faulty or wrong items: tell us within 30 days of delivery and we replace or refund at our cost, return postage included. Sale and clearance items and trade orders are not covered by the 180-day guarantee, though faulty or wrong items are always put right. UK customers also keep their statutory 14-day right to cancel an online order, and their rights over faulty goods. Full terms on the Returns & Refunds page.

Write to us with your order number and the product. We reply with the returns address for your store and what to do next. Return postage is yours unless the fault is ours; then we pay it and refund your original shipping too.

The product price goes back to the payment method you used once the return is confirmed. Refunds usually appear within 5 to 7 business days of being processed.

The plant and its Latin name, the part used, where it comes from and the amount in each capsule. For a single herb, the only other ingredient is the capsule shell. The lot number is printed on the bottle. Formulas list every botanical in label order.

Hypromellose, a plant cellulose. Our capsules are vegan and contain no gelatin.

No. Only the plant part and the capsule shell.

The herbs are harvested at peak potency in the Amazon rainforest and the Andes, dried, shipped to the USA and encapsulated there. Every batch is tested for heavy metals, mould, yeast and pathogens before release. More on the Why Raintree? page.

Most of our herbs are wild-harvested from living plants rather than farmed; a few, such as bitter melon, are grown. We do not sell them as certified organic. Each herb guide says how that herb is sourced.

Most of our herbs are gathered from living wild plants, so their labels and guides say "wild-harvested". A few are farmed crops, such as maca, artichoke and bitter melon, and those say "grown". Each herb guide says how that herb is sourced.

Cool, dry and out of direct sun, with the lid closed.

Follow the directions on the label and on the product page. Take for three months, then review with your health practitioner.

Many customers do. Each product page says what it is often taken alongside. If you are considering combining products, talk to your health practitioner first.

Start with the shop, which groups our products by type, or read the herb guides to learn about each plant. We cannot give individual health advice; your health practitioner can.

Talk to your health practitioner before taking any herb. Each product page and herb guide has a Precautions section with what is known for that plant.

Our directions are written for adults. Ask your health practitioner before giving any herb to a child, and keep bottles out of reach of children.

Add your email in the box under the price on the product page and we will email you the day it is back in stock. Stock differs between the US and UK stores, so a product that is out on one may be in stock on the other.

No. You can check out as a guest. An account saves your addresses and lets you see past orders and reorder. Track an order without signing in, using the order number and your email.

Use Forgot your password on the sign-in page. The reset email arrives within a few minutes; check your spam folder if not.

Sign in and open My Orders in your account. Each order can be reordered from there.

Yes, for stores, online retailers and health practitioners. Apply on the Practitioners and wholesale page. Trade accounts get wholesale pricing and free shipping over £100 on this store. Reselling on Amazon or eBay is not permitted, and there is no affiliate or commission scheme.

Yes. Order at trade prices and have the parcel sent to you, or have us ship it straight to your client. Invoices go by email; the parcel carries no invoice or pricing.